Privacy Policy
Loop Pod is committed to protecting your privacy in accordance with Australian privacy law.
Last Updated: April 2026
Loop Pod ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We collect personal information that is reasonably necessary for our business functions. This includes:
- Contact Details: Name, email address, phone number, organisation and postal address.
- Enquiry Details: Information regarding the specific Loop Pod products you are interested in.
- Technical Data: IP address, browser type, and usage data when you visit our website.
2. How We Collect Information
We primarily collect information directly from you when you:
- Fill out a form on our website to request a brochure.
- Contact us via email or phone with an enquiry.
- Subscribe to our marketing communications.
3. Purpose of Collection and Use
We collect and use your personal information to:
- Provide the brochure or information you requested.
- Follow up on your enquiry and provide personalised quotes.
- Send you marketing communications, news, and special offers (where you have provided consent).
- Improve our website and customer service.
4. Disclosure and Overseas Storage (APP 8)
We do not sell your personal information. We may disclose your data to third-party service providers (such as IT hosting, CRM platforms, and email marketing tools) to help us operate our business.
Cross-Border Disclosure: Our databases and service providers are hosted on secure servers located outside of Australia(primarily in [e.g. the United States/Singapore). By providing your personal information to us, you consent to the disclosure and storage of your information on these overseas servers. You acknowledge that overseas recipients may not be subject to the same privacy obligations as those under the Australian Privacy Act.
5. Direct Marketing and Opting Out
We may use your personal information to send you updates about Loop Pod. You can opt-out of receiving marketing materials at any time by clicking the "unsubscribe" link in our emails or by contacting us directly at hello@looppod.com.au or completing Data Privacy form here.
6. Access and Correction
You have the right to access the personal information we hold about you and to request corrections if that information is inaccurate, out of date, or incomplete. Please contact us at the email address below to make such a request.
7. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. When your information is no longer needed for any purpose for which it may be used or disclosed, we will take reasonable steps to destroy or de-identify it.
8. Automated Decision-Making
As of December 2026, we declare that we do not use automated systems to make decisions that significantly affect your legal or financial rights. We use simple automation only for segmenting our marketing communications to ensure you receive relevant information.
9. Complaints
If you have a complaint about how we handle your privacy, please contact us at hello@looppod.com.au. We will respond to your complaint within a reasonable timeframe (usually 30 days). If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
10. Contact Us
For any questions regarding this policy, please contact: Privacy Officer Loop Pod, Lot 5, 201 Hyde St, Yarraville VIC 3013 hello@looppod.com.au
Frequently asked questions
What personal information does Loop Pod collect?
We collect contact details (name, email, phone number, organisation, postal address), enquiry details about Loop Pod products you're interested in, and technical data (IP address, browser type, usage data) when you visit our website.
How does Loop Pod protect my personal data?
We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access through secure storage practices. When your information is no longer needed, we destroy or de-identify it to maintain your privacy.
Can I opt out of receiving marketing communications?
Yes, you can opt out at any time by clicking the 'unsubscribe' link in our marketing emails or by contacting us directly at hello@looppod.com.au. We respect your communication preferences and will promptly process your request.
Is my data stored overseas and what does that mean?
Our databases and service providers are hosted on secure servers located outside Australia. By providing your information, you consent to overseas disclosure and storage, though overseas recipients may not have the same privacy obligations as under Australian law.
How can I access or correct my personal information?
You have the right to access and correct your personal information. Contact us at hello@looppod.com.au to request access or corrections. If you have a complaint, we'll respond within 30 days, or you can contact the OAIC at www.oaic.gov.au.