We collect personal information that is reasonably necessary for our business functions. This includes:

• Contact Details: Name, email address, phone number, organisation and postal address.

• Enquiry Details: Information regarding the specific Loop Pod products you are interested in.

• Technical Data: IP address, browser type, and usage data when you visit our website.

We primarily collect information directly from you when you:

• Fill out a form on our website to request a brochure.

• Contact us via email or phone with an enquiry.

• Subscribe to our marketing communications.

We collect and use your personal information to:

• Provide the brochure or information you requested.

• Follow up on your enquiry and provide personalised quotes.

• Send you marketing communications, news, and special offers (where you have provided consent).

• Improve our website and customer service.

We do not sell your personal information. We may disclose your data to third-party service providers (such as IT hosting, CRM platforms, and email marketing tools) to help us operate our business.

Cross-Border Disclosure: Our databases and service providers are hosted on secure servers located outside of Australia (primarily in [e.g. the United States/Singapore). By providing your personal information to us, you consent to the disclosure and storage of your information on these overseas servers. You acknowledge that overseas recipients may not be subject to the same privacy obligations as those under the Australian Privacy Act.

We may use your personal information to send you updates aboutLoop Pod™. You can opt-out of receiving marketing materials at any time by clicking the "unsubscribe" link in our emails or by contacting us directly at hello@looppod.com.au

You have the right to access the personal information we hold about you and to request corrections if that information is inaccurate, out of date, or incomplete. Please contact us at the email address below to make such a request.

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. When your information is no longer needed for any purpose for which it may be used or disclosed, we will take reasonable steps to destroy or de-identify it.

As of December 2026, we declare that we do not use automated systems to make decisions that significantly affect your legal or financial rights. We use simple automation only for segmenting our marketing communications to ensure you receive relevant information.em description

If you have a complaint about how we handle your privacy, please contact us at hello@looppod.com.au. We will respond to your complaint within a reasonable timeframe (usually 30 days). If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

For any questions regarding this policy, please contact: Privacy Officer Loop Pod, Lot 5, 201 Hyde St, Yarraville VIC 3013 hello@looppod.com.au